Refund policy

  1. Refund eligibility: We offer refunds on products that are unused, undamaged, and in their original packaging. To be eligible for a refund, you must initiate a return request within 7 days of receiving the product.

  2. Return shipping: The customer is responsible for return shipping costs unless the product received is damaged, defective, or not as described. We recommend using a trackable shipping service and keeping the shipping receipt for your records.

  3. Refund process: Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund request. If approved, your refund will be processed within [number of days] and credited to your original payment method.

  4. Exceptions: We do not offer refunds on the following products:

  • Gift cards
  • Personalized or customized products
  1. Customer service: If you have any questions or concerns about our refund policy, please contact us at hello@rianis.com / +601155516283 and we will be happy to assist you.