Shipping policy


We at Rianis Malaysia are committed to providing you with a seamless and convenient shopping experience. This Shipping Policy outlines our shipping process and policies.

  1. Processing time:
  • We strive to process and ship all orders within 3-5 business days of receiving them, but please note that processing times may vary depending on the product and current demand.
  • Orders placed on weekends or holidays will be processed on the next business day.
  1. Shipping options:
  • We offer a variety of shipping options depending on your location and the products you have ordered.
  • Shipping costs will vary depending on the shipping method selected and the weight and size of the products being shipped.
  1. Delivery estimates:
  • Delivery estimates are provided at the time of checkout and are based on the shipping method selected and your location.
  • Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, such as weather or shipping carrier delays.
  1. International shipping:
  • We offer international shipping to select countries. Please note that international shipping costs may vary and that the recipient is responsible for any customs fees or taxes imposed by their country.
  1. Tracking information:
  • We provide tracking information for all orders once they have been shipped. You will receive an email with a tracking number and a link to track your package.
  1. Lost or damaged packages:
  • We are not responsible for lost or damaged packages once they have been shipped. However, if your package is lost or damaged during shipping, please contact us and we will do our best to assist you in filing a claim with the shipping carrier.
  1. Change of address:
  • If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that the shipping address can be changed once an order has been shipped.
  1. Free shipping:
  • From time to time, we may offer free shipping promotions. These promotions are subject to change at any time and may be subject to certain restrictions, such as minimum purchase amounts or geographic limitations.

If you have any questions or concerns about our Shipping Policy, please contact us at hello@rianis.com / +601155516283